Privacy Policy.

Last updated: 14th October 2024

1. Introduction

Time Under Tension Pty Ltd (ABN 27666627943) ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Peak software application ("Peak" or the "Service").

This Privacy Policy applies to all users of Peak, including those outside Australia. By using Peak, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Data: Your name and company details.
• Contact Data: Your email address and any other contact information you provide.
• Financial Data: Payment information, which is collected and processed by our third-party payment processors.
• Usage Data: Information about how you use Peak, including your interactions with the application and any content you generate using our Service.
• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Peak.

2.2 How We Collect Personal Information

We collect personal information in various ways, including:

• When you register for an account or use Peak
• Through your use of Peak, including your interactions with our AI features
• From third-party service providers, such as payment processors and analytics providers

3. Use of Your Personal Information

We use your personal information for the following purposes:

• To provide and maintain Peak, including to send service-related communications
• To improve and personalise your experience with Peak
• To provide customer support and respond to your requests or inquiries
• To send you marketing and promotional communications (with your consent)
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address technical issues or fraudulent activities

4. Disclosure of Your Personal Information

We may disclose your personal information to:

• Our employees and contractors who need access to provide the Service
• Third-party service providers, including:
  • Payment processors
  • Analytics providers
  • Cloud storage providers
  • AI service providers
• Professional advisers, including lawyers, accountants, and insurers
• Government bodies, regulators, and law enforcement agencies, as required by law
• Potential buyers or investors, in the event of a sale or investment in our business

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

5. International Transfers

As Peak operates internationally, your personal information may be transferred to, and processed in, countries other than Australia. These countries may have data protection laws that are different from Australian laws. By using Peak, you consent to this transfer, storing, and processing of your information in these countries.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Security

We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the details provided at the end of this policy.

9. Children's Privacy

Peak is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. Cookies and Similar Technologies

Peak may use cookies and similar tracking technologies to collect and track information about your use of our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Artificial Intelligence and Your Data

Peak uses artificial intelligence (AI) technologies to provide various features and services. We want to assure you that:

• We do not use your personal data to train our AI models or those of third parties.
• The data you input when using our AI features is processed solely to provide you with the requested output.
• We implement appropriate safeguards to protect your data when using AI services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Time Under Tension Pty Ltd
Email: hello@peakapp.ai

14. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.